Refund, Cancellation & Returns Policy

LIMA 2027 shirts are sold in two ways: pre-order (made to order at the pre-order price) and ready stock (from 22 March 2027, at the regular price, while stock lasts). Each pre-order design is made on its own schedule, listed below: in regular batches while pre-orders are open, or in one batch after pre-orders close. The cancellation rules follow that schedule.

• Air & Sea 18th Edition 2027Pre-order from 1 January 2027 to 28 February 2027.Made in one batch after pre-orders close.
• LIMA 17th Edition 2025Pre-order open now, until 28 February 2027.Made and sent in regular batches while pre-orders are open (Every 2 Weeks).

1. Cancelling a pre-order

• Designs made after pre-orders close: you may cancel for any reason before pre-orders close (28 February 2027, 11:59 PM MYT) and receive a full refund, including shipping.
• Designs made in regular batches: you may cancel for any reason before your order goes into production and receive a full refund, including shipping. Your order's status is shown at the top of the Track order page and in My account. Until the status says In production or a later step (Ready for packing, Packed, Ready for pickup, Shipped and so on), you can still cancel. (On the Track order page, the Production step is highlighted from payment; that does not mean production has started.) If you are not sure, email us and we will confirm.
• If your order has designs on different schedules, each design follows its own rule above, and we confirm by email which items can still be cancelled. Cancelling one design refunds that item in full; shipping is refunded when you cancel the whole order.
• To cancel, email us with your order number. We confirm the cancellation by email.
• Once production starts (or, for designs made after pre-orders close, once pre-orders have closed), your shirt is made in your chosen design, cut and size, so we cannot accept cancellations or size changes for change of mind.
• If we are late: you may cancel and receive a full refund, even after production has started, if your order has not been dispatched by the deadline below. The deadline follows the estimated fulfilment in your order confirmation email (shown after "Est." or "Estimated fulfilment", or next to each design's name), as set out below; later changes on the site do not move it. For self-collection, "dispatched" means ready for collection.
  • The estimate is a date (such as "late March 2027" or "from 30 March 2027"): 30 days after that date. Where it is part of a month, we count from the last day of that month; where it reads "from" a date, from that date.
  • The estimate is a schedule (such as "every 2 weeks") or there is none: 60 days after payment or, for designs made after pre-orders close, 60 days after pre-orders close (28 February 2027, 11:59 PM MYT), whichever is later.
  • Where the email gives an estimate for each design or product ("Design: …; Design: …"), the items of each are counted separately, using their own estimate.

2. Damaged, defective or wrong items

If your shirt arrives damaged, has a printing or sewing defect, or is not the design, cut or size you ordered:

• Tell us within 7 days of delivery or collection at booking@terahybrid.com.my, with your order number and clear photos. An unboxing video helps us resolve claims faster but is not required.
• We will send a replacement at no cost to you or, if you prefer or no replacement is available, give a full refund (including the size surcharge and shipping).
• We cover any return shipping for these cases.
• Defects that only show up with normal use and care (for example, print peeling or seams opening) are still covered after 7 days, as the Consumer Protection Act 1999 provides. Tell us as soon as you notice them.

3. Ready-stock exchanges

• Ready-stock orders may be exchanged once for a different size, subject to stock, within 7 days of delivery or collection.
• The shirt must be unworn, unwashed and in its original packaging with tags.
• You pay the return shipping; we pay to ship the new size to you. If the new size has a different price (for example, 3XL and above carries a size surcharge of RM 10 per piece), the difference is charged or refunded.
• Short Sleeve and Long Sleeve are separate products with their own prices. An exchange is for a different size of the same product; to change the cut, please contact us.
• We do not offer change-of-mind refunds on ready stock. Please check the size guide on the product page before ordering.

4. Custom logo orders

A custom logo order puts your own logo on one of our LIMA designs, so the shirts are made for you only.

• Sending a request is free. You may withdraw at any time before you approve our quote and design proof; nothing is charged until you do.
• Once you approve the proof and pay, we cannot accept cancellations, returns or exchanges for change of mind or a wrong size.
• If the shirts have a defect, or differ from the proof you approved (wrong logo, placement, design, colour, size or quantity), tell us within 7 days of delivery or collection and we will reprint the affected pieces or refund them. Defects that only show up with normal use are covered as in section 2.
• Please check the proof carefully. Spelling, colours and placement that match the approved proof are not errors.

5. Lost parcels

If the courier confirms your parcel is lost, we will reship your order or refund it in full.

6. What we cannot refund

• Change of mind once a pre-order is in production, or after pre-orders close for designs made after the close.
• Wrong size chosen by the customer on a pre-order or a custom logo order.
• Shirts that have been worn, washed or altered (except for defects).
• Damage caused by incorrect washing or care.
• Shipping fees, except where you cancel a pre-order within the time allowed in section 1, or the problem is our error, a defect, a late order as described above, or a lost parcel.

Nothing in this policy affects your rights under the Consumer Protection Act 1999 or the Sale of Goods Act 1957.

7. How refunds are paid

• Approved refunds are processed within 7 to 14 working days.
• Payments made through Billplz (FPX online banking or card) are refunded by bank transfer to an account in the payer's name, or to the original card where supported. We will ask for your bank details by email.
• The refund covers the amount you paid for the affected item, including any size surcharge, and shipping where this policy says so.

8. Contact

Email booking@terahybrid.com.my or call 04-9672000, with your order number. Terahybrid Ventures (KT0594577-A), No 15, Taman Sira Kulim, 33300 Gerik, Perak.