FAQ

Pre-order shirts are made to order at our lowest price, until pre-orders close on 28 February 2027, 11:59 PM MYT. Ready stock is sold from 22 March 2027 at the regular price, while stock lasts in each size, and is dispatched after payment, normally within 1 to 3 working days.

Each design has its own pre-order window and production schedule:

• Air & Sea 18th Edition 2027Pre-order from 1 January 2027 to 28 February 2027.Made in one batch after pre-orders close.
• LIMA 17th Edition 2025Pre-order open now, until 28 February 2027.Made and sent in regular batches while pre-orders are open (Every 2 Weeks).

A design that has not opened yet is shown with its prices, but you can only order it from its opening date.

It depends on the design. Designs made in regular batches are produced and sent batch by batch while pre-orders are open. Designs made in one batch after pre-orders close are sent after the close, around the estimated date shown. The estimated fulfilment is shown on the product page, at checkout, in your confirmation email and on the Track order page. It is an estimate, not a guarantee.

Yes. Each design follows its own schedule, and when their estimates differ, your order confirmation shows the estimate for each design.

Yes. After pre-orders close, the same design and size is sold as ready stock at the regular price. Each product page shows both prices.

Adult designs come in both cuts. Each cut is its own product with its own price and size chart. On the product page, use the Short Sleeve / Long Sleeve switch to see the other cut.

Microfiber Diamond 150gsm, unless the product page says otherwise.

Every product page has a size guide with the measurements for each size, and a drawing that shows how to measure. Chest is measured flat, from armpit to armpit. The easiest way is to lay a shirt that fits you well flat and compare.

Sizes 3XL and above add RM 10 per piece. The surcharge is shown before you pay.

Through Billplz, with FPX online banking or the other methods Billplz offers. We never see your card or banking login details.

As soon as Billplz confirms your payment. You will see the Order confirmed page and receive a confirmation email. If the payment is still being checked, the page updates itself, and the email follows once Billplz confirms.

No. You can order as a guest. After paying, you may create an account to see your orders and save your address; we email you a link to set your password, and past orders with the same email are added to it.

Delivery options and fees for your address are shown at checkout, before you pay. We ship within Malaysia through our courier partners. After dispatch, courier delivery usually takes a few working days, and longer to Sabah, Sarawak and Labuan.

Yes, where offered at checkout for Langkawi addresses: choose free self-collection at our collection point in Langkawi, or local delivery.

Open the Track order page and enter your order number with the email or mobile number used on the order. When your order is sent, we also email you the tracking number.

Yes, for a full refund: before pre-orders close for designs made after the close, or for designs made in regular batches, until your order's status says In production or a later step. After that, your shirt is made to order and cannot be cancelled for change of mind. Email us with your order number. See our Refund, Cancellation & Returns Policy for details.

Email us within 7 days of delivery or collection, with your order number and clear photos. We will send a replacement or, if you prefer, give a full refund, and cover any return shipping. Defects that only show up with normal use, such as print peeling, are still covered after 7 days; tell us as soon as you notice them.

Yes, once, within 7 days of delivery or collection, subject to stock. The shirt must be unworn, unwashed and in its original packaging with tags. You pay the return shipping; we send the new size free.

Yes. We add your own logo to one of our LIMA designs. Fill in the custom logo request form and upload up to 3 logo files (PNG, JPG or PDF, up to 10 MB each). We reply with a quote and a design proof, and agree details such as the cut and sleeve with you by WhatsApp or email. Nothing is charged until you approve.

You can withdraw at no cost before you approve the quote and proof. Once you approve and pay, the shirts are made for you only, so they cannot be cancelled or returned for change of mind. Defects and anything that differs from your approved proof are reprinted or refunded.